At Saneha Tour and Travels, we strive to provide reliable and high-quality transportation services.
We understand there may be situations where customers need to request a refund. This refund policy outlines the conditions under which refunds may be granted.
Pre-Booked Rides
Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
Cancellations made less than 24 hours before the scheduled pickup time may incur a cancellation fee of 30%.
No refunds will be issued for cancellations made at the time of pickup or for no-shows.
Immediate/On-Demand Rides
Once a taxi has been dispatched, cancellations may result in a partial refund, depending on the distance traveled by the driver.
If the driver has arrived at the pickup location and the passenger cancels, a minimum fare or waiting charge may apply.
Non-Refundable Situations
Change of Mind: Refunds will not be issued if a passenger decides not to take the ride after booking.
No-Shows: If the passenger is not at the pickup location within [X] minutes of the driver’s arrival, the ride will be considered completed, and no refund will be issued.
Misconduct or Policy Violations: If a passenger is refused service due to inappropriate behavior, intoxication, or failure to comply with service terms, no refund will be granted.